Question 1

Do you have a sauna?

Accepted Answer

Yes. We have the top-rated sauna in town. On 171 degrees all day, every day during our staffed hours.

Question 2

How much does it cost to Sign Up?

Accepted Answer

This varies on multiple factors. For every membership to sign up we have a $49 enrollment fee. (Family plan is $80)
 
1. Individual - $44.95 / mo
 
2. Couple - $79.95 / mo
 
3. Family - $89.95 / mo
 
4. Individual (No Contract) $59.95 / mo
 
GetFit 24 does not have any Annual Fee, Cleaning Fee, or Service Fee with all of our memberships.

Question 3

I heard the sauna costs extra. Is that true?

Accepted Answer

No, ALL memberships now have sauna access with their facility access.

*Disclaimer: Sauna access is available during our 50 staffed hours per week. We cannot have the sauna available during unstaffed hours due to insurance requirements.

Question 4

Do you offer Personal Training?

Accepted Answer

We offer Certified Personal Training for any members of GetFit 24. With our trainers you are able to work on: Fat loss, agility, strength, power, endurance, weight management, athletic abilities, and overall health. With top of the line personal trainers we are dedicated to serving you and reaching your goals.
 
Please Contact us below to get started today!
 
View Pricing
 
Phone: +1 (574) 306-2308
 
Email: info@getfit24clubs.com

Question 5

Do you offer Childcare?

Accepted Answer

We have decided to shut down child care due to Covid-19. March 23rd, 2020.
 
Please check our policies page linked below...
 
https://www.getfit24clubs.com/policies

Question 6

What is the Membership Pricing?

Accepted Answer

This varies on multiple factors. For every membership to sign up we have a $49 enrollment fee. (Family plan is $80)
 
1. Individual - $44.95 / mo
 
2. Couple - $79.95 / mo
 
3. Family - $89.95 / mo
 
4. Individual (No Contract) $59.95 / mo

Question 7

Do you offer Day Passes or Guest Passes?

Accepted Answer

We offer day passes for $10 per individual.
 
You may purchase at the Front Desk.
 
We DO NOT allow members to bring in guests without paying for their day.
 
If a member brings a guest after hours, they will be subject to a charge called After Hours Day Pass. It is at the management's discretion on the amount to be charged to the members account.

Question 8

What is your Guest Policy?

Accepted Answer

We offer day passes for $10 per individual.
 
You may purchase online or at the Front Desk.
 
We DO NOT allow members to bring in guests without paying for their day.
 
We DO NOT allow members to bring in guests before or after the staffed hours.
 
(The member account holder may be terminated)
 
If a member brings a guest after hours, they will be subject to a charge called After Hours Day Pass. It is at the management's discretion on the amount to be charged to the members account.

Question 9

Is there an annual fee or a commitment plan?

Accepted Answer

GetFit 24 has NO annual fee.
 
Commitment plan is 12 months on all memberships unless purchased without a contract.

Question 10

When does my membership get charged?

Accepted Answer

All Memberships are charged on the day you signed up each month. This can be changed if requested in a written notice.
 
Exception:
 
Personal Training is charged on the day you first purchase your training contract.

Question 11

I was charged twice for my monthly bill. Who can I contact to fix the issue?

Accepted Answer

If you were charged twice or believe you've been charged extra, our front desk associate may resolve this for you. Please call the phone number listed below.
 
+1 (574) 306-2308
 
info@getfit24clubs.com

Question 12

I signed up online. How can I finish my account?

Accepted Answer

Once you have purchased a membership plan online, please visit us at our facility at the front desk.
 
You will need to provide us with your Banking Account and Routing information to complete your account.
 
Once your account has been finalized you will recieve your key fob at the front desk.

Question 13

How can I cancel my membership?

Accepted Answer

All memberships must be cancelled at the front desk with a 30 days written notice.
 
Upon arrival to the front desk, please present your ID and staff will have you sign your release paperwork for your membership termination.
 
If your membership contract has not been completed, you will be charged 3 months pro-rated amount of your membership rate for the cancellation fee.
 
Exceptions:
 
If you are out of town and need to cancel please contact our phone or email listed below.
 
+1 (574) 306-2308
 
info@getfit24clubs.com

Question 14

How can I pay for someone else?

Accepted Answer

You may pay for another individual's services by attaching them to your account.
 
By doing this, you will need to visit us at the front desk and finalize this with the front desk associate.
 
You may also purchase a Gift Card and send it directly to them via email by visiting the link below.
 
https://www.getfit24clubs.com/services

Question 15

What are the hours?

Accepted Answer

GetFit 24 offers a 24/7 key fob entry system upon member sign up. All members may get into the facility to exercise during or after our staffed hours.
 
Staffed Hours:
 
Monday - Thursday: 10 AM - 8 PM
 
Friday - Saturday: 10 AM - 3 PM
 
Sunday: No Staff. 24/7 Member Access Only.

Question 16

Do you have showers?

Accepted Answer

Yes! We do have showers in each of the men's and women's locker rooms.

Question 17

Do you have locker rooms?

Accepted Answer

Yes! We do have men's and women's locker rooms. We offer sinks, toilets, and showers.

Question 18

What discounts do you offer?

Accepted Answer

Currently we only offer the discounts to our memberships that we have available such as service member, family, or paid-in-full memberships.
 
To see what discounts we have going on at the moment please the link below.
 
Click Here
 
*Due to demand and our capacity, we may only offer membership, sign up, or training discounts once a year.

Question 19

What type of disinfectant/wipes do you use?

Accepted Answer

Our employees will be conductiing increased, thorough cleanings throughout all areas of the club using disinfectant on the EPA list effective against COVID-19.

Question 20

Do you have hand sanitizer available for member use?

Accepted Answer

Yes, we do! You will find increased sanitization wipe stands throughout the gym, fully stocked with disinfectant sprays next to the wipe buckets.

Question 21

My Card has expired. What should I do?

Accepted Answer

If your card has expired please contact us or visit the front desk to update your new information.
 
Phone: +1 (574) 306-2308
 
Email: info@getfit24clubs.com
Overdue memberships may result in extra fees.

Question 22

I lost my card. What should I do?

Accepted Answer

If your card has been lost or stolen, please contact us or visit the front desk to update your new information.
 
Phone: +1 (574) 306-2308
 
Email: info@getfit24clubs.com
Overdue memberships may result in extra fees.

Question 23

I haven't paid my membership dues. What can I do to re-open my account?

Accepted Answer

Your account will be put into collections.
 
As per our gym rules and terms of serivce, you must remit the remaining amount of money due on your account to re-open it.
 
Please Contact Us below if your account is overdue or in collections.
 
Phone: +1 (574) 306-2308
 
Email: info@getfit24clubs.com

Question 24

My Banking Information has changed recently. What should I do?

Accepted Answer

If your banking information has been changed recently, please contact us or visit the front desk to update your new information.
 
Phone: +1 (574) 306-2308
 
Email: info@getfit24clubs.com
Overdue memberships may result in extra fees or be sent to Collections.

Question 25

What is the phone number or email for GetFit 24?

Accepted Answer

For all questions or concerns please contact the information below:
 
Phone: +1 (574) 306-2308
 
Email: Info@GetFit24Clubs.com

Question 26

I have other questions...

Accepted Answer

If our FAQ's did not answer your questions, please visit our Contact Page.

Frequently asked questions